Cancellation & Refund Policy
At VidhiMeet (a legal tech platform owned and operated by YAVEE VENTURES PRIVATE LIMITED), we prioritize transparency and fairness in all client-advocate interactions. Because our platform facilitates scheduled digital legal video consultations and custom legal document drafting services, this Cancellation & Refund Policy explicitly outlines the rules, timelines, and procedures governing session cancellations, fee refunds, and payment reversals.
1. Video Consultation Session Cancellations & Refund Schedule
Clients may cancel scheduled video consultation slots directly through the VidhiMeet Client Dashboard or by notifying our support desk. Refund eligibility depends on the time remaining before the scheduled appointment start time:
- More than 24 hours prior to appointment: 100% Full Refund credited back to original payment method.
- 2 hours to 24 hours prior to appointment: 75% Partial Refund (25% cancellation processing & advocate reservation fee retained).
- Less than 2 hours prior or Client No-Show: Non-refundable. The session fee is disbursed to the legal professional to compensate for reserved time.
- Cancellation by Legal Professional / Advocate: 100% Full Refund + 20% Rebooking Credit applied to your account.
- Platform Technical Failure / System Outage: 100% Full Refund if video session cannot be established due to platform server errors.
2. Legal Document Drafting Requests
VidhiMeet provides digital document drafting and contract review hub tools connecting clients with legal professionals:
- Cancellation Before Work Starts: If a client cancels a document drafting request before the assigned legal professional accepts or commences work, a 100% full refund will be issued.
- Work in Progress: Once an advocate has accepted the request and commenced drafting, cancellations are non-refundable.
- Missed Delivery Timelines: If an advocate fails to upload the initial document draft within the agreed service window (or maximum 72-hour window), the client may request a full refund or re-assignment to another advocate.
3. Mode of Refund & Processing Timeframes
All approved refunds are handled through our authorized banking and RBI-registered secure payment gateway partners:
- Payment Destination: Refunds are credited strictly back to the original source of payment used during checkout (Credit Card, Debit Card, Net Banking, UPI ID, or Mobile Wallet). No cash or manual bank transfers are issued.
- Turnaround Time: Once initiated, refunds take 3 to 5 business days to reflect in your bank account or card statement, depending on your issuing bank and RBI settlement standards.
4. Dispute Resolution & Escrow Mechanism
Client consultation fees are held in platform escrow until the appointment is completed. If you experience unsatisfactory service, conduct violations, or audio/video connection failures during a live session, you must log a dispute within 48 hours of session conclusion via your dashboard or by emailing support@vidhimeet.in. Our dispute resolution team will audit encrypted session metadata and logs to issue appropriate remedies or full refunds.
5. How to Initiate a Cancellation or Refund Request
To request a cancellation or refund:
- Log in to your VidhiMeet Dashboard and click "Your Meetings" or "Drafting Requests".
- Select the active booking and click Cancel Booking or Request Refund.
- Alternatively, email support@vidhimeet.in / legal@vidhimeet.in or call our Customer Helpline at +91 87622 98516 (Mon – Sat, 9:00 AM – 7:00 PM IST) with your Booking Reference ID, registered email address, and reason for request.